{"id":4710,"date":"2018-05-10T12:44:30","date_gmt":"2018-05-10T16:44:30","guid":{"rendered":"http:\/\/www.montclair.edu\/information-technology\/?page_id=4710"},"modified":"2023-07-18T13:10:03","modified_gmt":"2023-07-18T17:10:03","slug":"quick-guide-cell-phone-troubleshooting","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/information-technology\/quick-guide-cell-phone-troubleshooting\/","title":{"rendered":"Voice Services: Mobile Devices"},"content":{"rendered":"<h2>Cell Phone<\/h2>\n<p>University issued cell phones are authorized by the Department Head and Budget Supervisor, who deem the Employee spends a majority of their time outside their work area, are required to be accessible beyond normal business hours and immediately accessible due to an emergency.<\/p>\n<h2>To Obtain a University Issued Cell Phone<\/h2>\n<ul>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/montclair.co1.qualtrics.com\/jfe\/form\/SV_0rcZ4gDZzrX1RvE\" target=\"_blank\">Mobile Device Order Form<\/a><\/li>\n<\/ul>\n<h2>University Cell Phone Policy<\/h2>\n<ul>\n<li><a href=\"http:\/\/www.montclair.edu\/information-technology\/wp-content\/uploads\/sites\/168\/2022\/04\/University-Cell-Phone-Policy-2022.pdf\">University Cell Phone &amp; Mobile Device Policy<\/a><\/li>\n<\/ul>\n<h2>Cell Phone Quick Reference<\/h2>\n<ul>\n<li><a href=\"http:\/\/www.montclair.edu\/information-technology\/phone-user-guide-android-back-up\/\">Android Back Up<\/a><\/li>\n<li><a href=\"http:\/\/www.montclair.edu\/information-technology\/phone-user-guide-android-factory-reset\/\">Android Factory Reset<\/a><\/li>\n<li><a href=\"http:\/\/www.montclair.edu\/information-technology\/phone-user-guide-iphone-back-up\/\">iPhone Back Up<\/a><\/li>\n<li><a href=\"http:\/\/www.montclair.edu\/information-technology\/phone-user-guide-iphone-factory-reset\/\">iPhone Factory Reset<\/a><\/li>\n<\/ul>\n<h2>Service Provider Support<\/h2>\n<ul>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.verizonwireless.com\/\" target=\"_blank\">Verizon<\/a><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.sprint.com\/en\/support\/device.html\/\" target=\"_blank\">Sprint<\/a><\/li>\n<\/ul>\n<h2>Mobile Device Support<\/h2>\n<ul>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.samsung.com\/us\/support\/mobile\/phones\" target=\"_blank\">Samsung<\/a><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.verizonwireless.com\/support\/samsung\/\" target=\"_blank\">Verizon Samsung Support<\/a><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/support.apple.com\/\" target=\"_blank\">Apple<\/a><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.verizonwireless.com\/support\/apple\/\" target=\"_blank\">Verizon Apple Support<\/a><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.kyoceramobile.com\/support\/phone\/\" target=\"_blank\">Kyocera<\/a><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.verizonwireless.com\/support\/kyocera\/\" target=\"_blank\">Verizon Kyocera Support<\/a><\/li>\n<\/ul>\n<h2>Helpful websites and forms<\/h2>\n<ul>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.phonescoop.com\/\" target=\"_blank\">Compare Phones<\/a><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"https:\/\/www.rootmetrics.com\/en-US\/home\" target=\"_blank\">Mobile Network Performance<\/a><\/li>\n<li><a rel=\"noopener\" href=\"http:\/\/www.montclair.edu\/information-technology\/wp-content\/uploads\/sites\/168\/2018\/06\/VZNTransfer-Responsibility-Form-Corp.-to-Personal.pdf\">Verizon Assumption of Liability: Corporate to Personal<\/a><\/li>\n<\/ul>\n<p>Employees leaving the University and would like to port or transfer their University-issued cell phone number to another service provider.<\/p>\n<ul>\n<li><a rel=\"noopener\" href=\"http:\/\/www.montclair.edu\/information-technology\/wp-content\/uploads\/sites\/168\/2018\/06\/VZN-Personal-to-Govt-Account.pdf\">Verizon Assumption of Liability: Personal to Gov&#8217;t Account<\/a><\/li>\n<\/ul>\n<p>New Employees wishing to port or transfer their personal cell phone number to the University Account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cell Phone University issued cell phones are authorized by the Department Head and Budget Supervisor, who deem the Employee spends a majority of their time outside their work area, are required to be accessible beyond normal business hours and immediately accessible due to an emergency. To Obtain a University Issued Cell Phone Mobile Device Order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":117,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4710","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/4710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/comments?post=4710"}],"version-history":[{"count":8,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/4710\/revisions"}],"predecessor-version":[{"id":23426,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/pages\/4710\/revisions\/23426"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media?parent=4710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}